Your name
Your email address
Your postcode
Your pet's name
What is your query about?*
To help us answer your questions efficiently please choose the query type from the list below.
Select a categoryGeneral EnquiryPolicy QueryClaims QueryFeedbackComplaintMarketingOther
Please ensure you include your contact details and details of your claim in your message. Providing us with as a much information as possible will help us assist you with your query as efficiently as possible.
By sending us a complaint email, you are entering our complaints procedure. We will respond to you as soon as possible and aim to resolve your query within 3 working days. For full details of our complaints procedure and what you should expect view our complaints.
Please ensure you include your contact details in your message as a much information as possible to help us assist you with your complaint as efficiently as possible.
We aim to offer the best service and products in the market and welcome your feedback as we are continually looking to improve. Please ensure you include your contact details and details of your claim in your message. Providing us with as a much information as possible will help us assist you with your query as efficiently as possible.
Policy number*
Your policy number can be found on your Certificate of Insurance.
Your contact number
If choosing phone include a best time to call you back in your message
Phone
Email
Subject *
Message *
Δ
Most things you need to talk to us about can be completed through the following options:
If your policy number DOES NOT start with PET – you can manage your policy through our online forms.
If your policy number STARTS with PET – you can manage your policy through our portal.
If you have a question, many queries can be answered through our help question.
Monday – Friday: 8am – 5.30pm Saturday – Sunday: Closed
Monday 23rd December : 8am – 5.30pm Tuesday 24th December : 8am – 3.00pm Wednesday 25th December : Closed Thursday 26th December : Closed Friday 27th December : 8am – 5.30pm Saturday 28th December : Closed Sunday 29th December : Closed Monday 30th December : 8am – 5.30pm Tuesday 31st December : 8am – 3.00pm Wednesday 1st December : Closed Thursday 2nd December : 8am – 5.30pm
You can contact us on 0345 602 4797. Our lines are open from 9am to 5.30pm Monday to Friday
Curated by the lovely folks at Pet Protect
Fireworks safety tips for pet parents We love watching the bright colours and hearing the loud bangs, but our pets may become scared and stressed. Keep on reading below on how to help keep your pet happy and safe during fireworks season. How do you know if your pets are scared of fireworks? Animal have […]
Halloween safety tips for pet parents Halloween is a time for treats, tricks, fun and lots of sweet treats and we’ve created some Halloween safety tips for pet parents. It’s important to remember our pets may not share the same love for Halloween as we do. There can be potential hazards for your pets, so […]
Cookies help us improve website use experience. By continuing to use this site or closing this panel you agree to our use of cookies.
See our Cookie Policy Close