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By sending us a complaint email, you are entering our complaints procedure. We will respond to you as soon as possible and aim to resolve your query within 3 working days. For full details of our complaints procedure and what you should expect view our complaints.
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We aim to offer the best service and products in the market and welcome your feedback as we are continually looking to improve. Please ensure you include your contact details and details of your claim in your message. Providing us with as a much information as possible will help us assist you with your query as efficiently as possible.
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Most things you need to talk to us about can be completed through the following options:
If your policy number DOES NOT start with PET – you can manage your policy through our online forms.
If your policy number STARTS with PET – you can manage your policy through our portal.
If you have a question, many queries can be answered through our help question.
Monday – Friday: 8am – 5.30pm Saturday – Sunday: Closed
You can contact us on 0345 602 4797. Our lines are open from 9am to 5.30pm Monday to Friday
Curated by the lovely folks at Pet Protect
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